Vivek Chand

AI Engineering Leader
๐Ÿ“ Amsterdam, Netherlands ๐Ÿ’ผ Tech Lead at Booking.com
I build production AI systems that work at scale, and I build the teams and platforms to support them. Currently leading AI initiatives in Customer Service at Booking.com, where I've driven accuracy from 60% to 95%+, built evaluation frameworks used across 15,000+ agents, and led cross-functional teams of 5 vendor groups.

Projects

ClawMetry

Feb 2026 โ€” Open Source

Real-time observability dashboard for AI agents. Monitor token usage, cron jobs, memory, and sessions. Part of the OpenClaw ecosystem.

Python Next.js WebSocket PyPI

VedicVoice: Sanskrit Digital Library

Dec 2025 โ€” Present

Full-stack Sanskrit text platform with AI-powered TTS (custom voices via AI4Bharat), Audible-style audio player, and 12+ ancient texts digitized.

Next.js Express PostgreSQL Google Cloud Run

Judge LLM Evaluation Framework

2025 โ€” Present ยท Booking.com

Production framework for automated evaluation of LLM outputs using a judge model approach. Replaced manual quality assessment with automated scoring, achieving 7x faster iteration cycles. Used across multiple AI initiatives in Customer Service.

Python LLM Evaluation

HeyMaya: Voice-Controlled AI Music DJ

Dec 2025 โ€” Present

Voice-controlled AI that responds with its own voice, finds music, and plays it. No typing needed. Built in one week.

Next.js OpenAI Realtime API Web Speech API Cloud Run

Neural Network Self-Driving RC Car

Aug 2012

Raspberry Pi-powered RC car using a neural network for autonomous driving. Camera input via Android phone, trained via supervised learning, predictions made in real-time.

Python Raspberry Pi Neural Networks Octave

Experience

Booking.com

Tech Lead / Senior Software Engineer
Jan 2020 โ€” Present ยท Amsterdam

Leading AI/ML initiatives in Customer Service. Built LLM evaluation frameworks, led 5 vendor teams, drove 60% to 95%+ accuracy across AI systems serving 15,000+ agents.

ClassKlap (Eupheus Learning)

Lead Engineer
Previously

EdTech platform serving 500,000+ students across India.

Recruiterbox (now JazzHR)

Early Engineer (#3)
Previously

3rd employee at a recruiting SaaS startup. Built core product features from ground up.

Education

Dr. Ambedkar Institute of Technology

B.E. Computer Science
2007 โ€” 2011

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